Refund & Cancellation Policy
At RRB Test Series (HSN Software Technologies Pvt. Ltd.), we aim to provide a transparent and student-friendly subscription experience. Please read our Refund & Cancellation Policy carefully before subscribing.
1. ₹5 Verification Refund
- For new users, we collect ₹5 via PhonePe/Google Pay only for verification.
- This ₹5 is refunded back on the same day to the same payment method used.
- After verification, users get 1-day free access to all premium test series content.
2. Subscription Charges (₹99/month)
- After the 24-hour free trial, a subscription charge of ₹99/month will be auto-deducted via UPI AutoPay (PhonePe/Google Pay).
- This ensures uninterrupted premium access to all mock tests, previous year papers, and practice questions.
3. Cancellation Policy
- Users can cancel anytime directly from their PhonePe/Google Pay UPI app before the next billing date.
- Once cancelled, no further charges will be deducted.
- Access remains active until the current billing cycle ends.
4. Refunds on Subscription (₹99)
- Since full access is provided immediately after subscription starts, the ₹99 monthly subscription fee is non-refundable once deducted.
- We encourage all users to try the 1-day free trial before continuing with the monthly plan.
5. Failed Transactions
- If money is deducted but your subscription is not activated, please contact our support team.
- Refunds for such failed transactions will be processed within 5–7 business days to your original payment method.
6. Trial Usage Disclaimer
- The ₹5 verification refund is a one-time benefit for new users only.
- Multiple trial activations from the same UPI ID, mobile number, or device may be restricted.
7. Auto-Debit Consent
- By completing the ₹5 verification, you consent to enable UPI AutoPay for ₹99/month.
- Subscription will continue until cancelled by the user through their UPI app.
8. Dispute Resolution
- In case of billing disputes, please contact our support team first
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